Shipping policy

Shipping Policy

Last Updated: July 29, 2026

This Shipping Policy applies to all orders purchased on canlldor.com operated by Shenyang Fuzhuda Trading Co., Ltd., covering order processing, shipping arrangements, shipping fees, delivery timelines, customs responsibilities, parcel loss and damage handling.

1. Order Processing Period

After your payment is verified successfully, our warehouse needs 1–5 business days to sort, inspect goods, pack and arrange pickup. Custom-made products require an extended processing time displayed on product details pages. Orders placed on holidays, weekends will start processing on the next business day.

2. Shipping Cost Standard

Shipping fees are automatically calculated at checkout based on commodity weight, volume, receiving country/region and selected logistics channel. We offer regular standard shipping and expedited express shipping options. Part of high-value orders may enjoy free shipping according to store active promotions. All shipping charges are non-refundable unless the parcel is lost due to our shipping arrangement error.

3. Delivery Time Frame

  1. Standard Shipping: Total delivery time ranges from 12 to 30 business days after dispatch, including international ocean/air transportation and local postal last-mile delivery.
  2. Expedited Shipping: Total delivery time ranges from 5 to 12 business days after dispatch with faster cross-border transit and priority customs clearance.

    Delivery delays may occur due to customs inspection, local postal backlog, bad weather, holiday logistics peak and other uncontrollable factors, which are not within our guaranteed delivery time scope.

4. Customs & Import Tax Responsibility

  1. All cross-border parcels need to go through import customs clearance of the destination country. The recipient is responsible for paying local import duties, consumption tax, customs handling fees and other regulatory taxes required by local law.
  2. We will truthfully declare commodity name, value and quantity according to international shipping norms. If customs detention happens caused by incomplete recipient information, personal import limit violation or local import policy adjustment, relevant costs and consequences shall be borne by customers. We will assist to provide customs declaration materials as needed.

5. Shipping Address Modification

Address changes can only be accepted before the parcel is dispatched. Once shipped, the receiving address cannot be modified. If you submit wrong address after shipment resulting in delivery failure, reshipping fees need to be paid by yourself.

6. Lost, Stolen & Damaged Parcel Rules

  1. Lost Package: Track the logistics status continuously. If the logistics shows long-term no update or confirmed lost by the logistics carrier, you can contact us with the tracking number within 30 days after dispatch. We support re-delivery or full refund negotiation after verifying carrier compensation.
  2. Damaged Goods: Please take clear photos of the outer package and damaged items within 48 hours after receiving the package. We will arrange resend, partial compensation or refund after verification. Claims submitted exceeding 48 hours will not be accepted.
  3. Stolen Parcel: If logistics shows “delivered” but you do not receive the parcel, please check with neighbors, local post office, property management first. We will assist to launch carrier theft investigation, but we are not obligated to compensate for parcels signed normally with complete logistics records.

7. Undeliverable & Returned Parcels

Parcels returned to our warehouse due to recipient absence, wrong address, customs refusal to entry, recipient refusal to pay taxes: customers need to bear round-trip shipping cost. You can choose re-delivery with new shipping payment or apply for partial refund deducting logistics expense. Abandoned returned goods will be disposed after 30 days without further notification.

8. Shipping Scope

We deliver goods to most mainstream countries and regions worldwide. Certain regions with strict international trade restrictions, frequent customs confiscation will be removed from the delivery list without prior notice. You can check available shipping countries on the checkout page.

9. Contact for Shipping Inquiries

Email: fad@canlldor.com

Phone: +86 19157921636

We reply to logistics consultation emails within 2 working days. Please provide order number and tracking number when submitting logistics tickets.